1- Are the products registered with the Saudi Food and Drug Authority?
Yes, all our products are officially approved and registered with the Authority and comply with Saudi specifications.
2- Available for purchase in installments, Tabby and Tamara?
Yes, available
3- Wholesale purchase of salons?
Yes, available. Please contact us via WhatsApp link
4- Is the product of high quality?
Yes, our products are original and of high quality. They are manufactured in Brazilian factories and comply with international standards recognized by local and international organizations.
5- Is your product vegan?
Yes, this is a plant-based product approved by the Brazilian Botanical Society.
6- Is the product safe to use during pregnancy?
Yes, because it contains natural ingredients, but it is preferable to use it starting in the second trimester of pregnancy after consulting a protein application specialist.
7- Is your product safe to use on children?
Yes, starting at age 6, and please be sure to consult a protein application specialist before applying the product.
8- Does your product cause unpleasant odors?
Our product does not cause unpleasant odors as it contains coumarin extracted from the spirit of the vanilla plant, which gives it a pleasant smell, in addition to the developed formula ensuring the effectiveness of the product without causing an unpleasant odor.
9- Does your product produce smoke?
No, because the new formula used for the product does not contain formaldehyde, the main cause of smoke production.
10- Are all the ingredients used natural?
Yes, all the ingredients in our products are natural, including: sweet almond, jojoba, macadamia, copua, apricot, grapeseed oil, bamboo, green coffee bean, avocado, agave, passion fruit, moromoro and more...
11- Is the collagen used in your product plant-based?
Yes, plant collagen is called plantcol, and it can be produced using genetically modified microorganisms, such as yeast, to make “plant collagen”. Collagen extraction from plant tissue may vary depending on the method used.
12- How long does the product last on the hair?
Collagen Active guarantees you a full six-month period of effectiveness, along with the use of home hair care products after hair treatment
13- Does your product cause hair loss after a period of using the treatment?
No, because our products contain plant collagen, which is considered one of the latest methods in hair treatment, as it contains proteins that help nourish the hair and replace lost natural collagen. In addition, collagen is effective in treating dry and damaged hair.
14- How long after contacting you can I get a response with the price?
You will receive a response within hours of contacting us. To speed up response time, please contact us via the sales team members' contact numbers.
15- Can I get a sample to check the quality?
Yes, we will be happy to provide you with free sample.
16- What is the delivery time for mass production?
For Collagen Active customers, products will be shipped within 3 business days, depending on product availability. For private label customers, products are usually ready to ship within 6 to 8 weeks after customers approve the new designs.
17- Can I get my own brand?
Sure, you can get the brand of your product. We also have professional designers at your service if you are looking for attractive brand design.
18- I want to create my own brand, what services can you provide in this regard?
We can help you with: logo design, product packaging design, developing new formulas and research involved in the process. We can also arrange shipping and prepare the necessary documents to import the products.
19- What about quality control?
Quality is our first priority. We take all necessary measures to ensure that our products are of the highest quality. We have our own certified factories and certified products.
